Frequently Asked Questions

Heavy equipment is covered by an official full 1-year warranty against manufacturing defects, including technical support, heating elements and spare parts supply, and operational training for your lab team.

Shipping is handled by specialized logistics companies using padded boxes with shock-absorbing and temperature-resistant materials, ensuring zirconia discs and resins arrive in their original factory condition within 24-48 hours.

We offer Cash on Delivery (COD) at your lab, in addition to instant electronic transfers via First Iraqi Bank (FIB) and FastPay wallet, with the transfer receipt attached directly on the order confirmation page.

You can use the Lab Solutions wizard (/lab-solutions) to instantly calculate the estimated budget in Iraqi Dinars, or submit a request via the quotation request page (/quote-request) and the system will issue an official RFQ Sheet document.